Stream FAQ

For merchandise questions use:

1. I've purchased tickets to the event stream. How do I watch? Will this event stream be available for viewing later?
Keaton Henson: Live from the Sanctuary
Stream will take place on Thursday 3rd December at 8:00pm GMT / 3:00pm EST. On demand streaming access will be available, after the show, for 24hrs. Please note this is not a physical ticket. It is a virtual ticket.

How to Access the Stream:
During checkout, you will be asked to create an account. By purchasing this ticket, your account will be authenticated to view the streamed event.
On the date of the stream, simply visit, and log in using your account credentials.
If you are unable to watch the broadcast, you can access the stream page on demand. It will be available for 24hrs.

2. Can I buy tickets for my friends?
Of course! Once you’ve purchased more than one item with a ticket included, just email with your order # and your friend’s email and an account will be set up for them! You can also use the chat button on the bottom right hand corner.

3. Can I watch the stream on my phone?
Yes, The player is HTML5, so as long as your phone supports HTML5 video viewing you can definitely use your phone!

4. What about my TV?
Yes absolutely! One way to watch on your TV is to connect your laptop or desktop with an HDMI cable to your TV and open the stream on your computer's browser. click here for a tutorial on connecting your computer.
Additionally, Casting/Airplay are the best options to connect wirelessly.

To watch a stream event, please ensure you have the following:
System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

Supported desktop browsers:
- Google Chrome 45+
- Mozilla Firefox 49+
- Safari 10+
- Microsoft Edge 15+

Supported mobile browsers:
- Chrome 45+
- Safari 10+ (iOS)

Internet Connection:
- 10mbps download speed is recommended. Check your connection at

Not Supported:

- Internet Explorer
- Roku {use casting} (more info: /)
- Amazon Silk {use casting for fire stick} (more info:
- Playstation 4
- Samsung Smart TV's {use Airplay where available} (more info here:

5. How do I use the chat?
Chat / Ticket accounts are NOT linked. Registering an account in the chat is not required!
Enter a UNIQUE username (like your instagram handle), and enter your message below. If you are prompted to enter a password, that means your username has already been registered by another user.

6. I have another question!
No problem, email